Shipping Policy

At Diorhouse.shop, we strive to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping practices, timelines, charges, and procedures, ensuring complete transparency for our customers and compliance with payment gateway requirements.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a shipping confirmation email/SMS with tracking details.

2. Delivery Timelines

We aim to ensure prompt delivery across India. Estimated delivery times are as follows:

  • Metro Cities: 3–5 business days

  • Tier-2 & Tier-3 Cities: 5–7 business days

  • Remote & Rural Areas: 7–10 business days

Please note: Delivery times may vary due to courier delays, natural calamities, or unforeseen circumstances.

3. Shipping Coverage

  • Currently, we ship only within India.

  • We do not offer international shipping at this time.

  • Orders are shipped via trusted courier partners to ensure safe and timely delivery.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹999.

  • For orders below ₹999, a standard shipping charge (₹49–₹99, depending on location) may apply.

  • Shipping charges will be displayed at checkout before final payment.

5. Cash on Delivery (COD)

  • Currently, we do not offer COD (Cash on Delivery).

  • We only accept secure prepaid payments through credit cards, debit cards, UPI, net banking, and wallets.

6. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking ID and courier details via email/SMS.

  • You can track your shipment using the courier partner’s website or through the link provided in your confirmation email.

7. Delayed or Failed Deliveries

  • If your order is delayed beyond the estimated timeline, please contact us at info.diorhouse@gmail.com or call us at +91 8758689571.

  • In case of failed delivery due to incorrect address or unavailability of the customer, the order may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Damaged or Missing Packages

  • If you receive a package that is damaged, tampered with, or missing items, please contact us within 48 hours of delivery at info.diorhouse@gmail.com with images and order details.

  • We will investigate the issue and arrange for a replacement or refund as per our Refund & Cancellation Policy.

9. Change of Shipping Address

  • You may update your shipping address before the order is shipped by contacting our customer support team.

  • Once the order is dispatched, the shipping address cannot be modified.

10. Contact Us for Shipping Queries

If you have any questions about your shipment, please reach out to us:

📍 Registered Address:
Jay Balavi Krupa, Shahnagar Street No-5,
Near Batukmaharj Gayshala, Gandhigram,
Raiya Road, Rajkot, Gujarat – 360007, India

📧 Email: info.diorhouse@gmail.com
📞 Customer Care Number: +91 8758689571
🌐 Website: www.diorhouse.shop

Our Commitment

At Diorhouse.shop, we are committed to:
✔ Safe & timely deliveries
✔ Transparent shipping charges
✔ Secure packaging
✔ Customer satisfaction at every step