Refund & Cancellation Policy

At Diorhouse.shop, customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or request a refund. This Refund & Cancellation Policy outlines our transparent process for cancellations, returns, exchanges, and refunds.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order or before the item has been shipped, whichever is earlier.

  • To cancel your order, please contact us immediately at info.diorhouse@gmail.com or call +91 8758689571.

  • Once the order is shipped, it cannot be cancelled. In such cases, you may proceed with a return request after delivery.

2. Return & Exchange Policy

We accept returns/exchanges under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The product must be unused, unworn, unwashed, and in original packaging with all tags intact.

  • Return requests must be initiated within 7 days of receiving the order.

  • Certain products such as innerwear, personal care items, customized products, and clearance sale items are non-returnable and non-exchangeable for hygiene and safety reasons.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the refund status.

  • Approved refunds will be processed within 7–10 business days to your original payment method (credit card, debit card, UPI, wallet, or net banking).

  • Shipping charges, if any, are non-refundable unless the product was delivered damaged/incorrect.

  • In case of COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.

4. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned without original packaging, invoice, or tags.

  • The product shows signs of use, damage, or tampering not caused during delivery.

  • The return request is initiated after the 7-day return window.

  • The product falls under the non-returnable items list (as mentioned above).

5. Exchange Policy

  • Customers may request an exchange for a different size, color, or product (if available in stock).

  • If the requested exchange is not available, a refund or store credit will be provided.

6. Late or Missing Refunds

  • If you haven’t received your refund within the mentioned timeline, please check with your bank or payment provider.

  • If the issue persists, contact us at info.diorhouse@gmail.com with your order ID, and we will assist you immediately.

7. Grievance Redressal

If you face any issue regarding refunds, cancellations, or exchanges, you can contact our Grievance Officer:

📍 Registered Address:
Jay Balavi Krupa, Shahnagar Street No-5,
Near Batukmaharj Gayshala, Gandhigram,
Raiya Road, Rajkot, Gujarat – 360007, India

📧 Email: info.diorhouse@gmail.com
📞 Customer Support: +91 8758689571

8. Policy Updates

We reserve the right to update or modify this Refund & Cancellation Policy at any time to comply with business or legal requirements. Any changes will be updated on this page with the revised date.

Our Commitment

✔ Easy cancellation within the allowed window.
✔ Hassle-free returns & exchanges for eligible products.
✔ Secure and timely refunds.
✔ Transparent communication at every step.