FAQs

At Diorhouse.shop, we value transparency and customer satisfaction. Below are the answers to the most frequently asked questions to help you shop with confidence.

1. What is Diorhouse.shop?

Diorhouse.shop is a direct-to-consumer (D2C) online store offering premium fashion, lifestyle, and essential products. We focus on quality, affordability, and reliable service to give our customers a smooth online shopping experience.

2. Is Diorhouse.shop a registered business?

Yes. Diorhouse.shop is managed by Mr. Chauhan Prafulbhai Trikambhai, with its registered office at:

📍 Address:
Jay Balavi Krupa, Shahnagar Street No-5,
Near Batukmaharj Gayshala, Gandhigram,
Raiya Road, Rajkot, Gujarat – 360007, India

3. How can I contact customer support?

We are always here to help you!

📞 Customer Care Number: +91 8758689571
📧 Email: info.diorhouse@gmail.com
🌐 Website: www.diorhouse.shop

Our support team responds within 24–48 working hours.

4. What payment methods do you accept?

We accept all major credit cards, debit cards, UPI, net banking, and wallet payments through secure payment gateways.

✔ 100% Secure Payments
✔ Encrypted Transactions
✔ PCI-DSS Compliant Gateways

5. How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery timelines depend on your location:

  • Metro Cities: 3–5 business days

  • Other Locations: 5–7 business days

  • Remote Areas: 7–10 business days

We provide tracking details once the order is shipped.

6. Do you offer Cash on Delivery (COD)?

Currently, COD is not available. To maintain fast and secure delivery, we only accept prepaid online payments.

7. Can I cancel my order?

Yes. Orders can be cancelled within 24 hours of placing the order by emailing us at info.diorhouse@gmail.com with your order details.

8. What is your return/refund policy?

  • Products can be returned within 7 days of delivery, if they are unused, in original packaging, and meet return conditions.

  • Refunds are processed to the original payment method within 7–10 business days after inspection.

  • For detailed terms, please refer to our Refund & Cancellation Policy page.

9. Do you ship internationally?

Currently, we only ship within India. However, international shipping may be introduced in the future.

10. How do I know my order is confirmed?

Once you place an order, you will receive a confirmation email and SMS/WhatsApp (if provided) with your order details and tracking number once shipped.

11. Is my data safe with Diorhouse.shop?

Yes. We take your privacy seriously. All customer data is stored securely and is never shared with third parties without consent. Please read our Privacy Policy for more details.

12. How do I stay updated on new collections and offers?

You can subscribe to our newsletter via our website or follow us on social media for the latest product launches, offers, and discounts.

Our Commitment

At Diorhouse.shop, we promise:
✔ Transparent Policies
✔ Reliable Customer Support
✔ Secure Payments
✔ Quality Products

We want your shopping experience with us to be smooth, safe, and enjoyable.